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Shipment terms & conditions

Please find below our Terms and Conditions. They apply when using or purchasing products & services through our Web site www.esvocampingshop.com and provide important information for you as a buyer. Read the Terms & Conditions therefore well prior to ordering as each order will require that you validate them. We recommend that you save these conditions or print them.

Definitions

1. Company-identity
ESVO Campingshop B.V.  
Marconistraat 4
NL-1131 JW  Volendam
The Netherlands
General Manager: Richard (N.W.M.) Schokker
Telefon: +31 299 - 363695
E-mail: [email protected]

Chambre of Commerce 67554601
V.A.T.-number NL857074635B01

 

2. Website: The website from Esvo Campingshop BV is available through www.esvocampingshop.com and all its subdomains. 

3. Customer: the natural or legal person, whether or not acting in a professional or company who enters into an Agreement with Esvo Campingshop BV and / or has registered on the Website. 

4 Agreement: any agreement or contract between Esvo Campingshop BV and the Customer, which agreement the General Conditions form an integral part. 

5 Conditions: these General Terms and Conditions.

 

Terms and Conditions

1. Applicability:

On all offers, orders and agreements, these Terms and Conditions apply. Accepting an offer or the making of an order means that the applicability of these terms. Of the Conditions may be made only after written notice or approval shall be waived. We assume that before you recognize / validating your order this general read and accepted it. These Conditions respect the rights of consumers under the law (or agreement). By visiting the site, please use the general conditions and rules on the site to life. 

2. Placing an order: :

We offer three ways to place your order: - Via the Internet at our site 24 hours a day, 7 days a week. - By e-mail [email protected] or by telephone: +31 299 - 363695  If the product is temporarily out of stock or not available any longer, then you will receive within 2 to 5 business days after you have ordered, an automatically e-mail or telephone message.

 

3. Prices and payments:

The prices for the products offered are in Euros, including VAT. Delivery is not included in the price. The price of the delivery depends on the size or weight of the ordered product and is in the cart. You prepay. We own the right to change any price at any time, but we will require us to maintain the rates in force at the time of your order. The amount of the product you ordered, the amount on that day, at the time of your order was placed. Your order can be processed by us only after receiving the total amount to our account.

4. Stock:

All articles on this site is true: as long as supplies last. Although this site with the most carefully composed and regularly updated can prevent delayed by supply and / or other circumstances, one or more articles (more) are available. If the product is temporarily out of stock or not available any longer, then you will receive within 2 to 5 business days after you have ordered, an automatically e-mail or telephone message.

5. Delivery:

The goods will be delivered to your address within the Benelux and Germany through the TNT or DPD parcel. It is recommended that in order to give an address where someone is usually there to receive it. Goods are delivered in accordance with the legal provisions in force on distance. Under normal circumstances, your article purchased between 5-7 business days (unless otherwise stated) after receipt of payment delivered to your home. Delivery is valid only as an indication and is never a deadline. After exceeding this period the other party as soon as possible, be informed and be allowed to dissolve the agreement or to cancel the order. 

6. Warranty and Service after purchase:

You have the obligation to examine the delivered products to the agreement. If this is not the case, you inform us as soon as possible and in any event within fourteen (14) days of delivery notification. We guarantee that each of the articles meets the normal requirements of reliability and usability. For the product subject to a guarantee, as provided by the manufacturer of its products is established. Where there is a problem with purchased article, please send an immediate e-mail. For exchange or return fill out Return form, to our customer service within 2 working days they will contact you. There can not be guaranteed if the normal wear can be considered further in the following cases:

Any changes in or on the product are made, including repairs not authorized by our side or the manufacturer provided.If the original purchase can not be ruled out.
Where damage is caused by intent, gross negligence or negligent maintenance.
To use the service and guarantee you always have the original sales receipt attached to the purchased article is included. Send complaints to these vouchers so if you always want to exchange an item or service to offer. When you within the warranty period are relying on the guarantee, then the postage for shipping to us is at your own cost. The shipping costs for returning the repaired product will be at our cost.

 

7. Right of Refusal:

The consumer has the right without giving any reasons, the goods or returns the purchase to see within a period of at least fourteen days from the day after receipt or name. You can only effectively use his right if the goods complete, undamaged, and unused and in original packaging be returned. The consumer shall, after dissolution of the agreement within 7 days but the cost and risk to transmit the return of the products. This is the sale revoked. This is in accordance with the EC Directive of May 20, 1997. The purchase price excluding delivery charges will be credited after receipt of the goods intact. Delivery costs will not be returned. See our separate page for a survey of the transport costs. For exchange or return fill out Return form, to our customer service within 2 working days they will contact you.

 

8. Right of withdrawal:

When purchasing products, the consumer can terminate the agreement without giving any reason for 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a previously designated by the consumer and Esvo announced representative.

An exception applies to customised or cut products(e.g. fabrics or zippers). These cannot be returned and therefore do not form a basis for withdrawal.

During the cooling-off period the consumer will treat the product and its packaging with care. He will only use or handle the product insofar as necessary to determine the nature, characteristics and functioning of the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in its original condition and packaging to Esvo, in accordance with the reasonable and clear instructions provided by Esvo.

If the consumer wishes to exercise his right of withdrawal, he is obliged to notify Esvo within 14 days of receipt of the product. The consumer must notify Esvo via the model form. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 30 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of posting.


9. Disclaimer:

The contents of this site with the greatest care. All Offers / images / prices subject to type or scan errors and / or changes by the manufacturer.

 

10. Personal details:

Account are only processed in accordance with the privacy policy. The data will be used only to come to an agreement, and will under no circumstances be provided to third parties.

 

11. Disputes:

We take the satisfaction of our customers very seriously. If you feel you have received substandard product or service from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible.

Complaints can be made either over the phone or by email.

 

If you are unsatisfied with the answer of our customer service you can always address your complaint to the Management of Esvo Campingshop BV. This can only done in writing - see down mentioned address.

 

You will receive confirmation within 14 days about your complaint. If this reaction does not meet your expectations, you can submit your complaint to the Certified Webshop Association, which we are affiliated.

 

12. Miscellaneous:

Chambre of Commerce number 67554601 - based Hoorn

V.A.T.-number NL857074635B02

 

Correspondence and shipping address:

Esvo Campingshop BV
Marconistraat 4
NL-1131 JW Volendam
The Netherlands

t. +31 299 - 363695
[email protected]