Terms of conditions
The following terms and conditions apply to all orders placed via our online shop by consumers or traders.
Consumer means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;
Trader means a person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf. These terms also apply to traders for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any trader.
2. Contractual partner, formation of contract
ESVO Campingshop B.V.
NL-1131 JW Volendam
General Manager: Richard (N.W.M.) Schokker
Telefon: +31 299 - 363695
E-mail: [email protected]
Chambre of Commerce 67554601
The purchase contract is concluded with Esvo Campingshop BV
The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
3. Contract language, Saving of the contract text
The language available for concluding the contract is Dutch. We save the text of the contract and forward the order data and our T&Cs to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.
4. Delivery conditions
We only dispatch goods en route; pick up by the customer is not possible. We do not deliver to post boxes.
For ALL delivery and shipment terms & conditions: please click here(=reference to these conditions in the footer of the website)
5. Payment - click here
6. Retention of title
The goods shall remain our property until full payment is made. For businesses, the following applies additionally: We reserve ownership of the goods until complete settlement of all claims arising from a current business relationship. You may resell reserved goods in ordinary business operations; you shall assign any claims arising from this resale – irrespective of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we may likewise collect the claims ourselves, should you fail to fulfil your payment obligations. See Chapter 9, Right of Withdrawal.
7. Damage during delivery
For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
Applicable to traders: The risks of accidental loss or deterioration of the goods will transfer to you once we have submitted the item to the haulier, carrier or other contractor for forwarding to the defined person or establishment. "traders" as defined by the Dutch Commercial Code are subject to the inspection and notification requirements. Should you fail to comply with the instructions set out therein, the goods will be deemed to have been approved unless the defect was not detectable on inspection. This shall not apply if a given defect has been deliberately concealed by us.
8. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product or on distinct information pages in the online shop, if applicable.
9. Right of withdrawal
When purchasing products, the consumer can terminate the agreement without giving any reason for 14 days. This cooling-off period commences on the day after receipt of the product by the consumer or a previously designated by the consumer and Esvo announced representative.
An exception applies to customised or cut products(e.g. fabrics or zippers). These cannot be returned and therefore do not form a basis for withdrawal.
During the cooling-off period the consumer will treat the product and its packaging with care. He will only use or handle the product insofar as necessary to determine the nature, characteristics and functioning of the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in its original condition and packaging to Esvo, in accordance with the reasonable and clear instructions provided by Esvo.
If the consumer wishes to exercise his right of withdrawal, he is obliged to notify Esvo within 14 days of receipt of the product. The consumer must notify Esvo via the model form. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 30 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of posting.
10. Code of conduct
We have submitted to the following codes of conduct: Trusted Shops http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf
11. Online dispute resolution
The European Commission provides a platform for online dispute resolution (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
12. Final provisions
If you are a trader, Dutch law applies, to the exclusion of the UN Sales Convention. If you are a "Trader" within the meaning of the Dutch Commercial Code, public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.